Refund Policy | Paternity Pros LLC | East Orange, NJ

---

REFUND POLICY

Paternity Pros LLC

Effective Date: August 6, 2026 | Last Updated: August 6, 2026

At Paternity Pros LLC, we provide professional parentage, relationship, and gender DNA testing services in partnership with AABB-accredited laboratories. Because our services involve biological sample collection, laboratory coordination, and time-sensitive processing, all sales are final once a service has been rendered or a product has been sold.

Please read this policy carefully before booking an appointment or purchasing any product or service.

1. ALL SALES ARE FINAL

All payments for services and products — including in-office testing, mobile collection visits, prenatal testing, postmortem testing, and home DNA test kits — are non-refundable without exception.

No refunds will be issued under any circumstances once:

• A biological sample has been collected.
• A home DNA test kit has been purchased or shipped.
• Laboratory processing has begun.
• A mobile visit has been dispatched to the client's location.

2. NO REFUNDS FOR DELAYED RESULTS

All turnaround times — including those advertised for standard or rushed processing — are estimates only and are not guaranteed. Delays may occur due to:

• Weather or shipping disruptions.
• Insufficient or compromised specimen samples.
• Laboratory volume or processing backlogs.
• Additional documentation or verification requirements.
• Any other circumstance beyond our control.

No refunds, credits, or discounts will be issued for delayed results under any circumstances.

This includes delays or cancellations caused by events outside our reasonable control, including but not limited to natural disasters, pandemics, governmental restrictions, or laboratory closures. For further details see our Terms and Conditions.

3. CHANGE OF MIND & INABILITY TO CONTINUE

If a test participant changes their mind, refuses to continue, or becomes unable to complete testing for any reason after an appointment has been booked or a service purchased, all fees remain non-refundable and any outstanding balance remains due in full.

For mobile appointments, payment is required in full prior to the collector's departure. Payment of a mobile appointment fee constitutes acceptance of all terms herein and confirmation that the service fee is non-refundable.

4. ADDITIONAL SAMPLES

In some cases, a test participant may be required to submit additional DNA samples for a test to be completed successfully and accurately. If a participant refuses or is otherwise unable to provide additional samples when requested, all sales remain final, all testing fees remain non-refundable, and any outstanding amounts remain due.

5. PREGNANCY-RELATED CIRCUMSTANCES

Paternity Pros LLC and its laboratory partners are not responsible for confirming pregnancy status or assessing the health of a fetus. Clients are solely responsible for determining their pregnancy status, gestational age, and whether they are a suitable candidate for prenatal testing services before scheduling an appointment.

In the event of a miscarriage, misdiagnosed pregnancy, or any other pregnancy-related complication, fees for services already performed remain non-refundable. No exceptions will be made.

Clients who schedule or proceed with prenatal testing despite the presence of a known disqualifying condition — including but not limited to multiple gestation, recent blood transfusion or bone marrow transplant, IVF or surrogacy conception, closely related alleged fathers, maternal medical conditions known to affect DNA, known fetal chromosomal abnormalities, or chimerism — are not entitled to a refund regardless of the outcome or reliability of results. Responsibility for disclosing disqualifying conditions rests solely with the client.

6. POSTMORTEM TESTING

Paternity Pros LLC and its laboratory partners are not responsible for the quality, age, condition, or viability of specimens obtained from third-party facilities such as funeral homes, coroners, or hospitals. If testing results in an inconclusive outcome due to sample degradation or insufficient DNA yield, all fees paid remain non-refundable.

A non-refundable deposit of 50% of the total service fee is required before collection or coordination begins. The remaining balance is due in full before results are released regardless of outcome.

If Paternity Pros LLC confirms access with a facility in advance and is denied access upon arrival, a return visit fee applies. See our Terms & Conditions for complete postmortem terms.

Postmortem paternity testing involving a pregnant living participant requiring a prenatal blood draw is priced as a combined service. Contact us before booking for pricing.

7. HOME DNA TEST KITS

Home DNA test kits are sold as-is for personal knowledge purposes only and are non-refundable once purchased. The buyer is responsible for determining their suitability for at-home testing prior to purchase. No refunds will be issued based on:

• Incorrect sample collection by the buyer.
• Samples lost or damaged in transit after being mailed by the buyer.
• Inconclusive results due to insufficient sample quality.
• Change of mind after purchase.

In the event the laboratory requires additional samples and the buyer is unable or unwilling to provide them, all sales remain final and no refund will be issued.

8. PAYMENT & OUTSTANDING BALANCES

Full payment is due at the time of service or purchase unless otherwise agreed to in a signed written agreement in advance. Postmortem DNA testing requires a non-refundable deposit of 50% of the total service fee before collection or coordination begins. The remaining balance is due in full before results are released regardless of outcome. All accounts and outstanding payment arrangements must be settled within 30 days of the original appointment date, regardless of the status of testing or results. Accounts not settled within 30 days may be referred to a collections agency or subject to legal action, and the client shall be responsible for any associated collection costs, court fees, or reasonable attorney fees incurred in recovering the balance.

Test participants and any third-party payors are jointly and severally liable for payment in full of all testing fees, regardless of the original payment method or which party initiated the booking.

9. CANCELLATIONS & RESCHEDULING

Paternity Pros operates seven days a week and is flexible with cancellations and rescheduling for in-office appointments. We ask that you contact us as early as possible so we can accommodate other clients.

Mobile Visit No-Show Policy:

A non-refundable mobile no-show fee applies when a mobile appointment has been confirmed, Paternity Pros has confirmed departure or is en route to the scheduled location and the client is unavailable upon arrival or otherwise unable to be seen. Fees are assessed as follows:

• $50 for the first 25-mile increment traveled.
• An additional $50 for each subsequent 25-mile increment.

This fee is separate from — and in addition to — any outstanding service fees, which remain due in full.

Walk-in appointments are not guaranteed and are subject to staff availability.

10. ERRORS & EXCEPTIONS

Refunds will not be issued based on dissatisfaction with results. DNA test results reflect scientific findings based on the samples provided and the analysis performed by our accredited laboratory partners. Paternity Pros does not control, interpret, or guarantee outcomes.

Refunds may only be considered at the sole discretion of the owner or designated management of Paternity Pros LLC in cases of verified duplicate billing or confirmed administrative error on our part. Any such determination is final.

This Refund Policy is incorporated by reference into and forms part of our Terms and Conditions. In the event of any conflict between this Refund Policy and our Terms and Conditions, the Terms and Conditions shall control except where this Refund Policy is more specific, in which case this Refund Policy shall control on refund matters.

11. GOVERNING LAW
This Refund Policy is governed by the laws of the State of New Jersey. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution terms outlined in our Terms and Conditions.

12. CONTACT US

If you have questions about this Refund Policy or your account, please contact us before scheduling or purchasing:

Paternity Pros LLC

310 Central Avenue, Suite 303A

East Orange, NJ 07018

Phone: (973) 583-7026

Email: shelly@paternityprosnj.com

Website: www.paternityprosnj.com